Frequently Asked Questions
Q: Where is your company located?
A: Our main office is in Los Angeles, California.
Q: Is this a legit company? Is this a reliable site for purchasing?
A: Please, rest assured that our company is both legal and formal. doraemen.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also lookup for real life pictures from our gallery or Facebook page. So we are legit and safe to use.
Order & Payment
Q: What payment methods do you accept?
A: We currently accept payment via all major Credit Cards, Paypal, Western Union & Bank Transfer. If your payment isn't shown at the checkout page, please contact us.
Q: How do I make changes after my order has been placed?
A: As you know, we begin customizing your jewelry immediately after you paid. If you want to change or cancel an order, please contact us or refer to our cancellation clause in return/exchange policy as soon as possible. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available) via email [email protected].
Q: How will I know if my order has been shipped?
A: As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.
Q: How do you secure my payment information?
A: We are using HTTPS security protocol sitewide and do not process any of your payment information ourselves. Meanwhile, we recommend you to use PayPal.
Q: Is my personal information kept private?
A: We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you.
Q: How can I get a discount or coupon code?
A: When you subscribe to our newsletter, you will get deals and special offers sent to your email, as well as updates on our upcoming promotions. To save even more, you can visit our banner at the front page for details. If you need further assistance, please contact Customer Service Representatives and we will assist you with your request.
Shipping & Return
Q: Where do you ship to? How much of the shipping cost?
A: We can ship our products to every place in the world with international logistics. The rates and shipping time differs from country to country, please visit Shiping & Delivery page for more information.
Q: How long until I receive my jewelry?
A: Total Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Usually, it may take up to 4-6 business days. Shipping time depends on the shipping method you selected.
Q: Will I have to pay customs duties, taxes or other fees?
A: You will not be charged with any consumption tax. However, you may need to pay the customs duties by yourself.
Q: What if I DON'T like my jewelry after receive it?
A: DON'T worries about it. We promise an easy 30 days return policy. If you don't like the jewelry unused and in its original packaging. Please contact us first and return it as instructed. Upon acceptance of your return, the funds will be issued to your original payment account. Any promotional gifts must also be returned with your returned item.